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Q: I have signed up with Buttons Affair but cannot login with my password. Why?
One of the possible problem is that your account is not verified. A email with verification link had been sent to your registered email address for verification, please click on the verification link to activate your account.
Alternatively, kindly contact us at email@example.com for technical assistance.
Q: I have a user account with Buttons Affair but forgot my password, what should I do?
It is easy, go to My Account page and click on the Forgot password link. You will be prompted with a window and please enter your email address (it must be the same email address you registered with us). The password will be sent automatically to the registered email address.
Q: I have a user account with Buttons Affair, how do I change my personal info and shipping address?
Go to My Account page, login and you can modify your account details there.
Q: Can I buy from Buttons Affair without creating an account?
Unfortunately, no. Once you have created an account with us, it will be easier for you to shop with us next time. Just use your login (your email address) and password next time you shop with us. All your personal and address information will be automatically retrieved from your account.
Q: Where can I get the latest news and promotions?
Just subscribe to our newsletter and you will be notified of any coming promotions, offers and news.
Q: How can I unsubscribe from the newsletter mailing list?
You can unsubscribe by emailing us at firstname.lastname@example.org
with the message title Unsubscribe and we will remove your email from the mailing list.
Q: I have received a few emails from Buttons Affair . What are Order Received, Order Processed and Order Shipped?
Order Received: This email informs you that we have received your order and will process it as soon as possible.
Order Processed: This email confirms that we have received your payment and your order has been processed.
Order Shipped: This email confirms that we have delivered/shipped the order to your shipping address.
Q: Can I return an item after it is delivered to me?
If you are not completely satisfied with the items you purchased, simply return it within 3 days of receiving the product. You can also request for an exchange of another item that is available in our inventory. However, there are terms and conditions for this. See Refund & Exchange Policy
for more details on our refund & exchange policy.
Q: I can't find a particular product/item that I previously saw, what can I do?
Kindly send us an email at email@example.com
or fill in the enquiry form here
We will try our best to assist you or recommend you an alternative product.