Our Refund & Exchange Policy
SALE ITEM(S) PURCHASED
ALL Sale Items are NOT eligible for a refund or exchange.
All items under PAST SEASONS are automatically considered as Sale Items. x
NON-SALE ITEM(S) PURCHASED
1. If you are not 100% satisfied with your purchase, simply return it to us for a full refund (excluding shipping) or exchange to another item, size or colour (stock availability applies).
2. To qualify for a full refund, simply complete the 'Product Return' form here within 3 days from date of receipt, you will receive a confirmation email from us within 48hours. Item(s) returned to us MUST BE received by us within the next 7 days from from the date of confirmation email.
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3. Once we have received your return item(s) at our warehouse and upon inspection, we will credit you in the same manner as your original payment (excluding shipping cost) within 7 days of receiving the returned item(s).
4. Once item(s) have been received for more than 3 days, you are only allowed to exchange your purchase. No refunds will be granted after the specified number of days. Simply complete the 'Product Return' form here within 7 days from date of receipt, you will receive a confirmation email from us within 48hours. Item(s) returned to us MUST BE received by us within the next 7 days from from the date of confirmation email. rereceireved by us within the next 7 days from the date of confirmation email.
5. When exchanging to a different item, if price of the new item is lower than the returned item, excess will be forfeited. However should the price exceed the value of the returned item, customer will have to make up the difference before new item can be shipped out.
6. In cases where there are more than ONE items returned, the total amount (excluding shipping) will be tabulated against the new total amount (excluding shipping). Same terms apply, if TOTAL amount of new items is lower than the TOTAL amount of returned items, excess will be forfeited. However should the TOTAL amount exceed the TOTAL value of the returned items, customer will have to make up the difference before new items can be shipped out.
7. Item(s) returned must be 1) in new condition (no signs of use), 2) in its original package (garment bag) & 3) garment tag still intact. PLEASE TAKE NOTE that ALL 3 criterias must be satisfied/present before you return the item(s) to us. Buttons Affair has the rights to reject exchange request should you fail to meet the above criterias.
8. We will pay the return shipping costs if the product is defective or the return is a result of our error. If the item is returned for any other reason you are responsible for the return shipping amount. Shipping costs paid for returned item(s) are NOT refundable.
9. Our guarantee does not cover accidental damage or wear of product caused by customer.
10. Please return item(s) to the following address:
BUTTONS AFFAIR SDN BHD
Attn: Customer Care
B-20-6, Northpoint Tower B,
1 Medan Syed Putra,
59200, Kuala Lumpur, Malaysia.
We are always here to help, if you have questions, please email to firstname.lastname@example.org or fill in the enquiry form here.
We highly value your privacy and make this policy easily available throughout our site to assist you in understanding the handling of information in the course of using this site.
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This website utilizes industry standard analytics packages which gathers limited information on visitors to our website automatically, and stores this anonymous information in server log files. This information may include IP addresses, browser type, basic IP information, referring pages, operating system used and date/time stamps. This information does not identify individual users; it is used only for site administration, as well as for analysis of website usage and trends.
Additionally, cookies may be used to provide easier and faster access to website features such as logins and/or repeat visits. Cookies are very small text files that are stored on personal computers for reference purposes.
We use both session ID cookies and persistent cookies. A session cookie expires when your browser is closed, and a persistent cookie may stay on your hard drive for an extended period. Session cookies make it easier for you to navigate our site; persistent cookies can perform such activities as storing your shopping cart items so you do not have to add to cart again as you visit our online store, and/or may be used to enable us to track and target the interests of our users so as to enhance the overall experience of using our site.
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Registration and Use of Personal Information
Registration is not required in order to use or access this website. However, you are required to register as a customer to perform checkout process.
If you do register, and in the process provide us with personally identifiable information, rest assured that any such information you provide will not be shared with any third-party organization except with your express consent.
We also provide visitors to our website the opportunity to opt-in to receive communications from us. In this case, we ask the visitor for his or her email address and name. These communications will include our regular newsletter, product promotions and any other information that we feel may be pertinent to the visitor. You may opt out of receiving these communications by emailing us at email@example.com
, by replying to any email we send you and entering the word UNSUBSCRIBE in the subject line.
Again, if you provide us with your email address and/or name for the purposes of receiving communications from us, this information will not be shared with any third-party organization except with your express consent.
Access to Personally Identifiable Information
If your personally identifiable information changes, or if you no longer wish us to possess your information, you may request correction, updating, or deletion of your information by emailing us at firstname.lastname@example.org
.You may also complete any corrections, updates or deletion requests at Buttons Affair
We follow accepted industry standards to protect any personal information you have provided to us. However, please be aware that no method of electronic storage can ever be 100% secure. We are not in a position to guarantee the absolute security of your information.
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order or legal process served on our website.